Warranty Period by Product

90-DAY LIMITED WARRANTY: Parts, Paid Repair and Software.
1-YEAR LIMITED WARRANTY: Digital/analog cameras (including built-in cameras on digital microscopes), 102
*3-YEAR LIMITED WARRANTY: C Series, Ecoline Series (D-ELM, D-ELB, D-ELDB).
*5-YEAR LIMITED WARRANTY: 100 Series, 186 Series, 205 series, 400 Series, 405 Series, and 450 Series, Stellar Series.
**LIFETIME LIMITED WARRANTY: 111 Series, 130 Series, 160 Series, 210 Series, 213 series, 215 series, 410 Series, 416 Series, 420 and 420T Series, 430 Series, 440 Series, 460 Series, and all other digital microscopes (microscope portion only)

*3-YEAR & 5-YEAR LIMITED WARRANTY

These warranties assure that the microscope is guaranteed against defects in material and workmanship, for time of their perspective warranty period. . Electrical components are covered for 1 year.  Normal wear, routine maintenance, light bulbs, power supplies, rechargers, batteries, fuses, cords, add-on accessories, damage resulting from repair by unauthorized parties, accident, alteration, shipping, misuse or abuse is not covered. Determination of warranty is at the technician’s discretion.  Defective products covered by the warranty will be repaired free of charge when they are returned, postpaid.

** LIFETIME LIMITIED WARRANTIES

Limited Lifetime Warranty assures that the microscope is guaranteed against defects in material and workmanship for the life of the product. Electrical components are covered for three years; video components are covered for one year after purchase. Normal wear, routine maintenance, light bulbs, power supplies, rechargers, batteries, fuses, cords, add-on accessories, damage resulting from repair by unauthorized parties, accident, alteration, shipping, misuse or abuse is not covered. Determination of warranty is at the technician’s discretion. Defective products covered by the warranty will be repaired free of charge when they are returned, postpaid:

Warranty Process

An official Return Material Authorization (RMA) number must accompany any return, including a copy of the original sales or purchase receipt, with the RMA number also clearly written on the exterior of the shipping box. Microscope(s) must be shipped back to originating location or sales office. A detailed description of the difficulty must be enclosed with the returned unit, shipped freight pre-paid to Motic Instruments USA, Inc. Motic Instruments USA, Inc, after evaluation and warranty determined, will repair, or replace at no charge and return. If, after evaluation, failure was caused by misuse, alterations, accident, or abnormal conditions of operation, an estimate of repairs will be submitted for your approval prior to work being performed.

For Product and Customers outside the US

For customers living outside the United States, Motic Instruments USA, Inc. will provide standard warranty service. However, all inbound & outbound shipping cost, including taxes and tariffs, are the responsibility of the consumer.

For questions about warranty and repairs:

• Toll Free:  1-800-275-3716
• Email: rma@moticusa.com

For Digital Technical Support, including software:

• Toll Free: 1-877-901-4141
• technical@motic-america.com